Privacy Policy

Last updated: May 02, 2026

1. Introduction

ZESTAY ("we", "our", "us") operates the ZESTAY hotel property management platform. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our service.

2. Information We Collect

Account Information: When you register, we collect your name, email address, phone number, and password.

Google OAuth: If you sign in with Google, we receive your name, email, and profile picture from Google. We do not access any other Google data.

Hotel & Booking Data: Information you enter about your property, rooms, guests, bookings, invoices, and staff is stored to provide the service.

Payment Information: Subscription payments are processed through Razorpay. We do not store your card or bank details directly — they are handled entirely by Razorpay's secure systems.

Usage Data: We may collect information about how you access and use the platform, including your IP address, browser type, and pages visited.

3. How We Use Your Information

  • To provide, operate, and maintain the ZESTAY platform
  • To manage your account and subscription
  • To process payments through our payment partners
  • To send you important service updates and notifications
  • To respond to your support inquiries
  • To improve our service based on usage patterns
  • To detect and prevent fraud or abuse

4. Data Sharing & Third Parties

We do not sell your personal data. We share data only with:

  • Google: For OAuth authentication (only if you choose to sign in with Google)
  • Razorpay: For processing subscription payments
  • Hosting Providers: Our servers and infrastructure providers who help us deliver the service
  • Legal Requirements: If required by law, regulation, or legal process

5. Data Retention & Deletion

We retain your data for as long as your account is active. If you delete your account, we will remove your personal data within 30 days. Some data may be retained longer if required by law or for legitimate business purposes (e.g., invoicing records).

6. Cookies

We use essential cookies to maintain your session and remember your login. We do not use third-party tracking or advertising cookies.

7. Data Security

We implement industry-standard security measures including encrypted connections (HTTPS), hashed passwords, and secure server environments. However, no method of transmission over the Internet is 100% secure.

8. Your Rights

You have the right to access, update, or request deletion of your personal data at any time by contacting us. If you are located in the EU or other jurisdictions with data protection laws, you may have additional rights.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the updated policy on this page with a new "Last updated" date.

10. Contact Us

If you have any questions about this Privacy Policy, you can contact us at:

Email: privacy@zestay.in